Our Policy Regarding Privacy

This Privacy Policy pertains to the safeguarding and handling of personal information by skyportia.com, which is owned by Telspace LLC in the USA. It concerns any data provided by an individual, referred to as a "User," who has purchased or shown interest in purchasing products or services from skyportia.com through its various interface channels such as the website, mobile site, and mobile app (collectively known as "Sales Channels").

Definitions

• When "you" or "your" is mentioned in this policy, it refers to the individual identified as the 'User'.
• The terms "we", "us", and "our" refer to 'skyportia.com'.
• When mentioning websites in this document, it also includes mobile sites and apps.

By utilizing the website or any other sales platform, the User is acknowledging their acceptance of the Privacy Policy and its contents. In case of disagreement, we kindly ask that you refrain from accessing or using our website or other Sales Channels.

Please be aware that this privacy policy does not extend to third-party websites, mobile sites, or mobile apps. Please keep in mind that the information and privacy practices of our business partners, advertisers, sponsors, or other sites linked on skyportia.com may differ from this policy. Therefore, we suggest reviewing the privacy policies of these third parties before engaging with them.

Our Commitment to Confidentiality

Ensuring confidentiality is a top priority for us. We understand the significance of handling personal data and its impact on both our organization and the individuals whose information we handle. The intention of this policy is to outline its purpose and function.

We understand your desire to have a clear understanding of the collection, use, disclosure, transfer, and storage of information. As a result, we have created this Policy to acquaint you with our procedures. This policy outlines how we handle your information (when utilizing our website or other digital platforms) in accordance with relevant data protection laws.

Controllers and Processors

A "Controller" refers to an individual or entity who solely or jointly decides the reasons and methods for processing any personal data. This notice is being issued on behalf of skyportia.com, acting as the controller. A Processor is an entity designated by the Controller to handle personal data, including natural or legal persons, public authorities, agencies, or other bodies. Depending on the situation, skyportia.com may act as either a Controller or Processor of your personal data.

Types of Data We Collect

Personal data is any information that can identify a user. However, this does not apply to personal data that has been made anonymous.

• Your contact information, such as your residential and work addresses, email address and telephone numbers.
• Identity Data: Personal information such as your first name, last name, username, or title.
• Website User Data: Usernames, passwords, and other security-related information utilized by you for our services.
• Transaction Data: Information regarding your e-commerce transactions and purchasing patterns.
• Marketing and Communications Data: Preferences for receiving marketing and communication materials.
• Public Domain or Third-Party Data: Information obtained from social media platforms or other public sources.
• Profile Data: Information gathered as you browse our site.
• Technical Data: Details such as IP address, login data, browser type, and other device-related information.
• Usage Data: Insights into your interactions with our website.

Collection Methods

• Face-to-face or in-person interactions
• Submissions through our website or customer service team
• Participation in promotions, surveys, or feedback initiatives
• Use of cookies and other technologies

Reasons for Processing Data

Your personal data will be utilized in the following situations:

• Contractual Obligations: To fulfil a contract with you.
• Legal Obligations: To comply with applicable laws and regulations.
• Legitimate Interests: To protect the security of our website and improve user experience.
• Consent: For sending marketing emails or text messages.

Use of Personal Information

• To streamline the booking process
• Provide updates and confirmations
• Offer personalized services and recommendations
• Send reminders, promotions, and newsletters

Sharing Personal Data

Your data may be shared with:

• Member Companies
• Business partners and vendors
• External suppliers and associates
• Third-party service providers

Cookies and Technologies

We use cookies to enhance your experience on our website. Please refer to our Cookie Policy for more details.

Links to Other Websites

Our website may contain links to external sites. We recommend reviewing their privacy policies as we are not responsible for their practices.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@skyportia.com.

Release of Information

When needed, we will reveal your personal information to (in accordance with our professional duties and any contractual agreements we may have with you):

• By order of a court or request from a governmental, taxation, regulatory authority, law enforcement agency, or similar body.
• Our team of experts, such as lawyers, bankers, auditors, accountants, and insurers, who provide us with consultancy, legal, banking, audit, accounting, or insurance services.
• Our IT and system administration service providers.

Global Relocation

As skyportia.com operates globally, it is possible that affiliated companies and other recipients may be located in countries without the same level of data protection as your home country, including the United States. Rest assured, we will ensure that these recipients comply with relevant laws and maintain adequate security measures for your personal data. This will be achieved through appropriate technical and organizational methods, as well as contractual measures in accordance with applicable laws.

Content Created by Users

At skyportia.com, users have the opportunity to provide feedback through a variety of means, including reviews, blog articles, ratings, and general poll questions. Additionally, customers can share their thoughts and questions about skyportia.com's services or respond to others' inquiries. From time to time, skyportia.com may enlist the help of a third party to gather feedback on recent bookings. Participation is optional, but you may still receive emails or notifications requesting your review through various messaging platforms. These reviews can be written with or without images, or in video format. Please note that any user-generated content collected by skyportia.com may appear not only on our site but also on other travel-related platforms.

Content for Website or Blog

Content for your Website or Blog can be found in our diverse selection of articles. Users who post reviews, ratings, Q&A, and photographs will have a public profile that can be accessed by other users. This profile may display information such as the number of trips taken, reviews written, questions asked and answered, and photographs posted.

Permissions for Utilizing Mobile Apps

Upon installing the skyportia.com app, a list of necessary permissions will be presented. These permissions are essential for the proper functioning of the application and include access to certain data, such as:

• Location access to provide closest branch information.
• SMS access for OTP updates and holiday package information.
• Phone access to place calls to customer service.
• Contacts access for social features like sharing holiday packages.
• Storage access to cache photos, media, and files for efficient use.

Permissions for iOS

By choosing to receive notifications, you can stay updated on exclusive deals, promotional offers, and travel-related updates directly on your device.

Safeguarding Your Information

To protect your personal data, we adopt technical and organizational strategies such as pseudonymization, encryption, and regular testing of security measures. We also ensure that individuals with access to data are properly trained.

Third parties processing your information must adhere to the same levels of protection. Although our system is not entirely foolproof, we implement stringent measures to safeguard your data.

Storing Information for Future Use

Your personal data will be retained as necessary to fulfill the purposes for which it was collected, including legal obligations and fraud prevention. In some cases, anonymized data may be used for research or statistical purposes indefinitely.

Policy Modifications

We may update this policy at any time and will inform you of substantial changes via email or website notice. Continuing to use our services indicates acceptance of the revised policy.

Your Rights

Under applicable laws, you have the right to access, correct, delete, restrict processing, and transfer your data, among others. For assistance, contact support@telspace.us.

Customer Grievances

If you have concerns regarding your data or this policy, contact our Data Protection Officer at dpo@telspace.us or customer relations at custrelations@telspace.us.

Contact Information

For inquiries, reach out to:

501 Silverside Road, St 105, Wilmington, Delaware-19809, USA
Email: support@telspace.us

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